Processing Time

All orders are processed within 1–3 business days.
During peak seasons (Black Friday, Christmas), processing may take an additional 1–2 days.

Orders are not shipped or delivered on weekends or holidays.

Shipping Times

We ship to the United States, Canada, United Kingdom, Europe, Australia, and other international regions.

Estimated delivery time: 7–14 business days

Note: Delivery times may vary due to customs, weather, or high-volume periods.

Tracking Information

Once your order ships, you will receive a tracking number via email.
Tracking updates may take 2–5 days to appear, depending on the shipping carrier.

Shipping Costs

Shipping fees are calculated at checkout based on destination.
Certain promotions may offer Free Shipping.

Wrong Address Disclaimer

Please ensure your shipping address is correct.
We are not responsible for:

  • Failed deliveries due to incorrect or incomplete address
  • Lost packages caused by customer address errors

If you need to update your address, contact us within 12 hours of placing the order.

Lost or Delayed Packages

If your package shows no movement for:

  • 30 days (US)
  • 45 days (International)

You may request a refund or reshipment.

Customs, Duties & Taxes

Customers are responsible for any customs or import fees that may apply.
We are not responsible for delays caused by customs.

Contact

For shipping questions, please contact us:
📩 contact@thekidtoys.com